General Conditions of Sale
Article 1: Company
ALPA.CC is a Simplified Joint Stock Company whose registered office is located at 2155 Route Territoriale 40, 20131 Pianottoli-Caldarello.
The company whose legal representative is Mrs. Albane DRAGONNE is registered in the Ajaccio Trade and Companies Register under number 987 386 331.
Company Registration nr: | 987 386 331 00019 |
VAT intra-community: | FR68987386331 |
Publication representative: | Albane DRAGONNE |
C.N.I.L. registration: | pending |
Site hosted by: | Hostinger |
Article 2: Who are you to us?
The offers presented by alpa.cc are reserved for private customers and legal entities such as companies, groups, wine merchants under certain conditions.
The provisions of the Public Health Code prohibit the sale of alcohol to those under 18 years of age. Consequently, the opening of an order account can only be done for the benefit of an adult with full legal capacity. In addition, with each order, during validation and before payment, the customer by accepting these General Terms and Conditions will again recognize their majority (proof may be requested following a random check).
When creating an account, you agree to provide accurate and complete information regarding your personal contact details as well as any other information necessary for access to the services and delivery. You must ensure that they are updated regularly, especially with regard to deliveries.
An account is personal and access to it cannot be lent, assigned, or given to any third party. This access is carried out using a username and password. The conservation of these are under its exclusive responsibility. At the slightest doubt about their integrity or the occurrence of fraud, you must notify us so that we are able to regenerate new secure ones.
Article 3: What do these general conditions of sale govern?
The general conditions presented in this way apply to any purchase made from ALPA on its online store via the ALPA.cc website. To find out the conditions of their order, the customer can click at any time, even before placing an order, on General Conditions of Sale.
Placing an order implies the customer’s full and complete acceptance of the various clauses presented in these General Conditions of Sale.
Only a written agreement stipulating special conditions between the parties would allow any deviation from the General Conditions of Sale.
Failing this, the latter shall apply automatically to relations between the Customer and ALPA.
We are careful to regularly adapt the text of our general conditions of sale.
Therefore, we invite you to read the version in force on the day of your order. To this end, we invite you to save the general conditions of sale valid at the time of placing your order.
Article 4: What are the terms of the order?
All orders are placed on the website www.alpa.cc.
You create your basket by selecting the selected product offers and their quantity. Once your basket is composed, you are invited to check it, correct any errors, before validating it to confirm your acceptance, then pay using the payment methods offered (article 5).
In order to secure transactions, our verification department may require proof of identity and address (identity document, K-bis extract, intra-community VAT number for legal entities, etc.) in order to finalize the order. In the event of refusal, non-response or non-compliance of the documents, ALPA reserves the right to cancel the order in order to avoid any incident.
The verification department is also entitled to cancel certain orders if it considers that the latter presents various anomalies and irregularities. (doubts about the identity of the customer, usurpation, creation of irregular accounts, etc.).
ALPA reserves the right to cancel or refuse any order that comes from a customer with whom there is a dispute relating to the payment of a previous order.
The order, the confirmation of acceptance of the offer and the acknowledgement of receipt are considered received when the parties to whom they are addressed (by email) can have access to them.
An invoice will be issued at the time of dispatch of the order and will be available in the “my account” section on the ALPA.cc website. On special request, an invoice may be sent to you by email, or to the billing address provided.
In accordance with the terms of Law No. 80-336 of May 1, 1980, relating to the retention of title, the products remain the property of ALPA until full payment of the invoices.
The customer becomes the owner and responsible for the items upon delivery, the transfer of possession constituting a transfer of risks.
Article 5: The price of the order
The prices indicated on the product sheets are those valid on the day of the order. They are likely to vary daily depending on demand and restocking.
Prices are expressed in Euros (€) or in foreign currency depending on the location (example: CHF for users located in Switzerland, JPY for users located in Japan) and displayed excluding tax in order to offer our wines at the same price to everyone. Taxes are calculated automatically when the order is validated according to the destination of the order (French VAT for France excluding Corsica, and all other applicable taxes for other countries).
For other countries of the European Union, the price differs depending on the country of delivery of the product and will take into account the local VAT of the country of consumption and other taxes (excise duties).
The price indicated on the product sheets is always displayed excluding transport costs.
Indeed, the transport price may vary depending on the quantities chosen, the delivery method chosen, the destination and the expected time. You determine your delivery method when validating your basket and in view of the details of the costs (in addition to the price of the order) that will be given to you. The delivery rates applicable when ordering are available on the Transport & Delivery page
All promotional operations (vouchers, discount vouchers, partner discounts, etc.) are limited to individuals, to one person per household and per operation.
ALPA reserves the right to refuse orders that do not correspond to this criterion.
Article 6: Promotional operations and advantages
All promotional offers on the alpa.cc/en/ website are subject to specific conditions. In fact, these operations may be committed to a period of time, with a limit of stock, availability, or quantity. At the end of the offer, the products are likely to change price. As a result, the customer benefits from this offer over a period of time and once this period has expired, ALPA cannot commit to offering the same advantages to the customer on another future order.
Article 7: Methods of payment for the order
Payment for products can be made by bank transfer, Paypal, bank cards, Apple Pay, Google Pay.
7.1 Bank Cards
Cards with the CB, VISA, EUROCARD, MASTERCARD or AMERICAN EXPRESS logo are accepted.
7.2 Bank transfer
Our bank details will be sent to you in your order confirmation email.
7.3 Paypal
Paypal reserves the right to suspend payment validation for the purpose of verifying the transaction by its services.
Article 8: What happens if there is a stock shortage?
In the event of a stock shortage on an ordered product that would have occurred between the time of the order and the dispatch, ALPA undertakes to keep you informed as soon as possible and to offer you different alternatives:
1. In the event of a definitive shortage
The replacement of the product out of stock by the following vintage or by an equivalent or superior quality product under the same price conditions.
The establishment of a credit note or the reimbursement of the unavailable product(s) or of the entire order according to the customer’s choice.
2. In the event of a temporary shortage
The customer will be offered the choice of waiting until the restocking date that will be indicated to him. The customer will have the possibility to accept and wait to receive his entire order, request the partial or complete cancellation of his order.
Article 9: Delivery
9.1 National delivery
Upon receipt of payment for the order, it is sent for shipment. The delivery of the ordered items is made to the precise address that you have provided. As stated in Article 2 of the general terms and conditions, you must take particular care in verifying the delivery address, because the information provided when confirming your order is binding on you. In the event of an error or lack of information resulting in a defect or absence of delivery, ALPA cannot be held responsible. In the event of a return due to an incomplete address, you will have the option of either changing the delivery address by asking our Customer Service for a reshipment, subject to assuming new shipping costs, or of having the order refunded, less the initial shipping costs.
9.2 European and extra-European delivery
ALPA offers the possibility of having an order delivered to a list of countries outside France (Transport and Delivery), by having established a series of transport partnerships. Serving these countries involves specific delivery costs, the pricing of which can be found on the page Transport and Delivery.
9.3 Responsibility for transport
In accordance with Article L.133-3 of the French Commercial Code, it is your responsibility to carefully check the contents of the package upon receipt and in the presence of the delivery person.
9.4 Deadlines
ALPA undertakes to do everything possible to deliver the products ordered as quickly as possible. Deadlines vary depending on the product, the chosen delivery method and the country of destination of the goods. If the products in the order have different delivery times, the longest delivery time applies to the entire order.
9.5 Case of damage or breakage
IMPORTANT: The carrier is responsible for the integrity of the package during delivery.
It is your responsibility to check the contents of the package upon receipt and to formulate precise and reasoned reservations stipulating the damage, if applicable, by writing them on the delivery slip or the electronic box provided by the carrier. The customer also has the option of refusing the package if its integrity has not been preserved.
We draw your attention to the fact that reservations such as “Subject to unpacking” or “damaged package” cannot be considered as detailed reservations.
In all cases, you must notify ALPA within 48 hours maximum after receipt of the package via the contact form. If all conditions are met, ALPA undertakes to offer a credit or a refund to the aggrieved customer.
9.6 Picking up an order on our Pianottoli site
When picking up the order, the customer must go to the order pick-up desk, with their order number or order confirmation and their ID. The customer has a maximum period of one month to withdraw his order. At the end of this period, the products will be put back on sale and the customer will be automatically reimbursed.
Article 10: Exercising your right of withdrawal
10.1 Withdrawal Conditions
You have the right to withdraw from your order without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
Exercising the right of withdrawal is simple. You simply need to notify us of your decision to withdraw by means of an unambiguous statement (for example, a letter sent by post or email). This notification of withdrawal must be expressed (and therefore addressed) before the expiry of the period of 14 days following receipt.
You are then required to return at your expense the product(s) of the withdrawn order without undue delay and, at the latest, within fourteen days following the communication of its decision to withdraw to you.
The return can be made either in person at our establishment in Pianottoli, or by return to SAS ALPA, 2155 Route Territoriale 40, 20131 Pianottoli-Caldarello.
The right of withdrawal applies only to private customers and cannot be applicable to professionals.
10.2 Effects of withdrawal
Upon receipt of the product(s) from which you have withdrawn and after verification, we will reimburse you the corresponding payment, deducted from the delivery costs, without undue delay and, at the latest, within fourteen days from the day on which we are informed of your decision or upon receipt of the goods.
We will proceed with the reimbursement by bank transfer upon presentation of your RIB
You would only be liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods. In the event that certain products have been started or consumed, ALPA will be entitled to deduct the amount of these products from your refund.
Article 11: Terms of reimbursement of an order
In the event of a refund following a complaint or a goodwill gesture, we undertake to refund you the agreed amount without undue delay and no later than fourteen days from the day on which the refund was validated in writing by our customer service.
In the event of a refund in exchange for a return of goods, we may defer the refund until we have received the goods or until you have provided proof of shipment of the returned goods, the date retained being that of the first of these facts.
Article 12: Legal guarantees
12.1 Legal guarantee relating to hidden defects
ALPA guarantees against any hidden defects that may affect the products purchased on alpa.cc (Civil Code, art. 1641, 1642 and 1643 to 1647) provided that you provide us with proof of the hidden defect and that you act within 2 years from the discovery of the defect (Civil Code, art. 1648).
This guarantee is limited to abnormal manufacturing defects. In particular, defects resulting from the evolution of the wine (corking of the bottle), improper use, storage or any other act of the Customer, as well as defects of an aesthetic nature, are excluded. In addition, the Customer’s dissatisfaction with the intrinsic quality of the product is excluded from this guarantee scheme.
In all cases, you are invited to inform us of any problem encountered with an order via the contact form available on ALPA.cc.
Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them.”
12.2 Legal guarantee of conformity
ALPA guarantees the conformity of its products in accordance with the legal provisions (Consumer Code, art. L. 217-3 to L. 217-13) provided that the defect existed at the time of delivery of the product and that you act within 2 years from the day of delivery of the product.
This guarantee scheme applies if your product purchased on ALPA.cc is unfit for the use usually expected of a similar product, does not correspond to the description given on its product sheet (whether it works or not) or does not have the qualities advertised.
This warranty scheme, provided that all conditions are met, offers you the possibility of having the product replaced or refunded, subject to Article L. 217-9 of the Consumer Code. Products whose non-conformity results from transport damage cannot benefit from the legal guarantee of conformity.
Article L. 217-3 of the Consumer Code:
“The seller delivers goods that comply with the contract and with the criteria set out in Article L. 217-5.
He is liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years of delivery.
In the case of a contract for the sale of goods containing digital elements:
1° When the contract provides for the continuous supply of digital content or a digital service for a period of less than or equal to two years, or when the contract does not determine the duration of supply, the seller is liable for any lack of conformity of this digital content or this digital service that appears within a period of two years from the delivery of the goods;
2° When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is liable for any lack of conformity of this digital content or this digital service that appears during the period during which it is provided under the contract. For such goods, the applicable period does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19. The seller is also liable, during the same periods, for defects in conformity resulting from the packaging, assembly instructions, or installation when this has been placed at his expense by the contract or has been carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller. This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period for the consumer’s action is the day on which the latter becomes aware of the lack of conformity.
Article 13: What protection for your data?
ALPA complies with the legal and regulatory provisions relating to the protection of personal data and in particular with the European regulation on the protection of personal data (GDPR) of April 27, 2016, as well as the French laws of January 6, 1978 last amended on June 20, 2018 relating to information technology, files and freedoms.
The personal information and data concerning you are necessary for the management of your order and our commercial relations. They may be transmitted to companies that contribute to these relations such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services and information offered.
You have the right to access, rectify and oppose personal data concerning you. You can exercise it by contacting our customer service via the contact form or by mail to the following address: ALPA, 2155 Route Territoriale 40, 20131 Pianottoli-Caldarello.
In order to allow us to respond quickly, we thank you for indicating your surname, first name, e-mail, address and if possible your customer reference and specify the address to which the response should be sent.
We may carry out identity checks in order to guarantee the confidentiality and security of your personal data. In some cases, a copy of an identity document bearing your signature may be requested. A response will then be sent to you within 1 month of receipt of the request.
Payments by credit card on our site are secured by an online payment system that meets SSL standards. In addition, all banking information communicated during your online purchase is neither stored nor visible on the Internet. ALPA certifies the confidentiality of your data.
Finally, for the fluidity of our site we may use cookies. The cookie is intended to signal your passage. Cookies would be therefore only used for the purpose of improving the personalized service intended for you. You will find more information on the use of cookies on the following link: Privacy Policy.
Article 14: Intellectual property
All texts, comments and images reproduced or represented on the ALPA.cc site are strictly reserved under copyright and intellectual property law and for the entire world. Any total or partial reproduction or representation of the ALPA.cc site (including corporate names, brands and distinctive signs) is strictly prohibited. The photos and illustrations used on the site are non-contractual.
Article 15: Dispute Resolution: Mediation and/or Jurisdiction
15.1 Mediation of consumer disputes
In accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code, in the event of an unresolved dispute between the Professional and the Consumer, you have the possibility as a consumer to contact the consumer mediator.
Before any referral, you must have already attempted to resolve your dispute directly with our services by a written complaint or have made a complaint according to the terms of the order. To contact the consumer mediator, you can send a letter by post to: Tribunal Judiciaire d’Ajaccio, 4 boulevard Masséria BP 47 20000 Ajaccio
If the conditions are met, consumer mediation will take place according to a specific process and in accordance with the texts in force. Important: Never send defective, disputed or refundable items to the consumer mediator. Never send original documents to the consumer mediator. Prefer photocopies.
Online Dispute Resolution Platform: In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union.
15.2 Competent jurisdiction and applicable law
In the absence of mandatory provisions, any dispute relating to the validity, nullity, interpretation or execution of the relations will be subject to the jurisdiction of the Courts of Ajaccio. In addition, any question relating to the validity, nullity, interpretation or execution of the relations will be subject to French domestic law, excluding the provisions on the international sale of goods.
Article 16: Additional provisions
Any irresistible, unforeseeable facts or circumstances beyond the control of the parties are considered to be unforeseeable acts or circumstances exempting liability.
In such circumstances, a reconciliation is to be preferred in order to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued or cancelled.
16.2 Scope of the conditions
The nullity, lapse, lack of binding force or unenforceability of any of the stipulations of these Conditions does not entail the nullity, lapse, lack of binding force or unenforceability of the other stipulations, which will retain all their effects. The fact that ALPA does not avail itself at a given time of one of the clauses of these Conditions, cannot be considered a waiver of the right to avail itself subsequently of these same clauses.
16.3 Convention on proof
The electronic data stored on the ALPA.cc site constitutes proof, until proven otherwise, of the conclusion and execution of ALPA services. This electronic data therefore constitutes admissible, valid and enforceable evidence under the same conditions and with the same probative force as any document that would be established, received or stored on paper.
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